Frequently Asked Questions

Call 801-742-3500 or send an e-mail to info@altalodge.com.

The reservations office is open seven days a week from 8 am to 8 pm MST during the winter season and 9 am to 5 pm daily during the summer season.

Winter – An initial deposit of $1000 per room will be charged at the time of booking. Prepayment in full is due 30 days before arrival, and you agree that Alta Lodge will charge your credit card for this balance at that time. For reservations made 30 days or less before arrival, prepayment in full is charged at the time of booking.

Summer – A deposit in the amount of the first night’s stay plus tax is due at the time of booking. Payment in full is due upon check-out.

Due to the small size of Alta Lodge and the limited availability of winter dates, we strictly maintain our cancellation policy.

Winter

30+ Days Before Reserved Arrival: You may cancel your reservation for any reason, and we will refund your deposit less a $50 cancellation fee.

Within 30 Days of Reserved Arrival: Your deposits and pre-payments are non-refundable. In the event of cancellation or shortening of your stay, you agree to pay for all rooms and nights in your confirmed reservation(s). Your deposits and pre-payment will be applied toward this amount.

Summer

Your deposit is refundable less a $20 cancellation fee up to one week prior to your arrival. Deposits are non-refundable for cancellations made less than 7 days pre-arrival.

We strictly maintain our cancellation policy and recommend purchasing a travel protection plan to help protect you and your travel investment against the unexpected. For your convenience, we offer travel protection through Travelex Insurance Services. For more information on the available plans or to enroll, click here or contact Travelex Insurance Services at 800-228-9792 and reference location number 44-0117.

Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276. 55Y

In winter, check-in time is 3 pm and check-out time is 11 am.

In summer, check-in time is 3 pm and check-out time is 10 am.

Winter Front Desk hours are 6:30 am to 12 midnight. If you will be arriving after hours, please let us know; a key can be left at the desk for guests arriving late. Guests may contact night desk staff for assistance or in case of emergency. 

During the summer, our usual front desk and bellhop hours are 9:00 am to 5:00 pm, with longer hours when group events are scheduled. If you will be arriving after hours, please let us know and we will leave a key for you.

A 15% service charge is added to all winter lodging rates. The service charge contributes toward employee wages. In this way, Lodge employees earn a guaranteed living wage throughout the season without having to rely on tips, and we maintain a lodge environment with a high level of service where guests are not expected to tip. The service charge on dining and lodging is taxed at the tax rate applicable to the dining or lodging (as required by Utah law).

The 15% service charge does not apply to summer lodging rates. 

Town of Alta sales tax rates: Lodging: 13.92%; Dining Room and Bar: 9.85%; Retail: 8.85%.

Pets are not allowed at the Lodge. Dogs are not allowed in Alta or anywhere in Little Cottonwood Canyon, because the area is a protected watershed. People bringing unlicensed animals into Alta are subject to citation and large fines, and the Alta Marshal enforces this strictly. Please see Town of Alta for regulations. You can also refer to our Policies.

Alta Lodge makes every reasonable accommodation for people with disabilities, and we do accommodate service dogs that guide or perform a task for a person with a disability. Please inquire with us in advance if you require a service or guide dog to accompany you during your stay.

In keeping with the tradition of mountain lodging, we do not have televisions in the guest rooms. We do have one large-screen television in the Deck Room, a small television in the Sitzmark, and one in Kids’ Club.

Free wireless internet access is available throughout the Lodge.

Complimentary guest laundry facilities are available on the lower level of the Lodge.

Skis and packages can be shipped via UPS or FedEx to:

[Guest Name]

Alta Lodge

10230 E. State Hwy. 210

Alta, UT 84092

Skis may also be shipped with Ship Skis with an exclusive discount for Alta Lodge guests.

Snowbird is only a mile away from Alta Lodge and free public transportation is offered between Alta and Snowbird during the winter. Skiers who buy the Alta-Snowbird pass can ski to and from Snowbird when the ski connections are open, weather permitting. Lodge guests may also return from Snowbird via ski connection at day end, weather permitting; please ask for details on this option. Also, we are happy to shuttle guests in the Alta Lodge van within the Alta and Snowbird resort areas.

For Alta lift ticket prices, click here.

We would be happy to hold a dinner for you. In lieu of a late dinner hold, we can offer a credit on your stay for the missed dinner.

The Sitzmark Club is a classic ski bar located in the original building of the Lodge, which dates back to 1940. Guests must be 21 to enter. The Sitzmark opens daily in the winter season at 4:00 pm.

We encourage our guests to book directly with Alta Shuttle for shared or private, door-to-door transportation to/from Alta Lodge. Please refer to Getting Here.

A car is not needed – everything you will need is right here in the Lodge – and a car is not recommended due to limited parking. The potential for heavy snow storms while you are at Alta is greater than at most ski areas, so eliminating driving is a worthwhile consideration. Please refer to Getting Here.

Winter access between the historic buildings of the Lodge and the roadway is by the main entrance stairway with 59 steps, and by the Lodge ski hill. Some areas of the Lodge are not accessible by wheelchair from the Lobby, and the Lodge does not have elevators.

In summer, the Lodge is accessible by the main stairway or by the four-wheel-drive access road, with Alta Lodge van service. Guests may call the Front Desk to arrange a shuttle or for assistance with luggage.

Alta Lodge is actively committed to making reasonable accommodations for people of all abilities to ensure the greatest and most convenient access possible to the Lodge. Please ask at the Front Desk for a manager if you need any assistance during your stay, or if you have questions about accessibility. A courtesy phone is located at the top of the entry stairway with a direct line to the Front Desk. For more information, please see Accessibility and Accommodations.

We recommend Mountainside Sitters for babysitting services in the Lodge. For winter daycare, we recommend the Alta Children’s Center, conveniently located at Alta’s Albion Basin and providing care for infants and children 6 months and older.